Delivery Policy
We are happy to deliver your favorite Sand Candles products anywhere in Portugal. Explore our delivery options:
Standart Delivery
Timeframe: 3–5 business days.
Cost: €5.
Free for orders over €50.
Express Delivery
Timeframe: 1–2 business days.
Cost: €10.
Courier Delivery
Timeframe: 2–3 hours if the item is in stock.
Cost: €10.
Available in: Lisbon, Estoril, Cascais, Sintra, and surrounding areas.
Additional Information
Deliveries are made Monday through Friday.
Orders placed before 12:00 PM are processed on the same day.
For remote regions (e.g., Azores and Madeira), delivery may take up to 7 business days.
If you have any questions about delivery, feel free to contact our support team
Return Policy
We want you to be completely satisfied with your candle purchase. If for any reason you are not happy with your order, you can request a return or exchange under the following conditions.
Return Policy
You can return the item within 14 days of receiving it.
The item must be in its original packaging, unused, and in a resalable condition.
Exceptions
Returns will not be accepted if:
The candle has been lit or used.
The product is damaged due to reasons not caused by us.
Refund Policy
Refunds will be processed within 7 business days after receiving the returned item.
Delivery costs are non-refundable, except in cases where the product was damaged or you received the wrong item.
Return Process
Contact Us:
Reach out through the contact form on our website, providing:
Your order number.
The reason for the return.
Return Address:
We will provide you with the return address.
Item Inspection:
Once we receive and inspect the returned item, we will contact you to finalize the return process.
Additional Information
We operate exclusively in Portugal, so returns are only accepted for orders placed within the country.
Returns from remote regions (Azores, Madeira) may take longer to process.
If you have any questions, feel free to contact us through the website’s contact form—we’re always happy to help!